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Refund policy

At VIRA FOLKS, we take great pride in offering handcrafted, handpicked, eco-friendly clothes ,home linen and accessories. Each piece is carefully curated to reflect artistry, heritage, and sustainability. We want you to love your purchase, but if you are not fully satisfied, we’re here to help.

1. Eligibility for Returns

  • You may request a return within 7 days of receiving your order.

  • Items must be:

    • Unused, unworn, and unwashed.

    • In their original packaging with tags intact.

    • Free from stains, perfume, or alterations.

  • Products that are customized, made-to-order, or purchased during clearance sales are non-returnable.

2. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

  • Jewellery

  • Gift cards or vouchers

  • Discounted or final-sale items

3. Refunds

  • Once your return is received and inspected, we will notify you by email.

  • If approved, a full refund (excluding shipping charges, if applicable) will be credited to your original payment method within 7–10 business days.

  • If the return does not meet our eligibility criteria, we will decline the refund and ship the item back to you.

4. Exchange Policy

  • We currently do not offer direct exchanges.

  • If you wish to exchange an item, please return it for a refund and place a new order.

5. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

  • Kindly provide photos of the product and packaging for verification.

  • We will arrange a free replacement or issue a full refund.

6. Return Process

  1. Contact us at sales@virafolks.com with your order number and reason for return.

  2. We will provide you with return instructions and the return shipping address.

  3. Pack the product securely to avoid transit damage.

  4. Ship it back using a trackable courier service.

7. Shipping Costs

  • Customers are responsible for the return shipping charges, unless the item is defective or incorrect.

  • We recommend using a trackable service, as we cannot guarantee that we will receive your returned item without proof of delivery.

8. Cancellations

  • Orders can only be cancelled within 24 hours of placing them.

  • Once an order is shipped, it cannot be cancelled and will be treated as a return.

9. Contact Us

For return or refund assistance, please reach out to:
Email: sales@virafolks.com
 Our team responds within 24–48 business hours.