Shipping policy
At VIRA by Virafolks, we strive to deliver your handcrafted pieces safely and on time. Please read our shipping guidelines below.
1. Order Processing
-
Orders are processed within 1–2 business days after payment confirmation.
-
During festive seasons or sales, processing may take slightly longer.
-
You will receive a confirmation email with tracking details once your order has been shipped.
2. Shipping Charges
-
Free Shipping on all domestic orders above ₹3000.
-
For orders below ₹999, a standard shipping fee will apply at checkout.
-
International shipping charges vary by country and will be displayed at checkout.
3. Delivery Timelines
-
Domestic Orders (India): 3–7 business days.
-
International Orders: 10–20 business days.
4. Tracking Your Order
-
Once your order is shipped, a tracking number will be sent via email.
-
You can track the status of your order directly through our courier partner’s website.
5. Delays & Unforeseen Circumstances
-
While we work with reliable courier partners, delays may occur due to natural calamities, strikes, or customs delays for international orders.
-
VIRA will not be held responsible for such circumstances, but we will assist you in tracking your shipment.
6. Customs & Duties (For International Customers)
-
Import duties, taxes, and customs fees may apply depending on your country’s regulations.
-
These charges are the customer’s responsibility and are not included in the order price.
7. Wrong Address Disclaimer
-
Please ensure your shipping address is entered correctly.
-
VIRA is not responsible for orders shipped to incorrect addresses provided by the customer.
8. Contact Us
For shipping-related inquiries, please contact:
Email: sales@virafolks.com
Response time: within 24–48 hours.